SAFE USE POLICY

Hunting safety is serious business! The bottom line of hunter safety is that you are responsible for your own safety and the safety of those around you. ZOOK Outdoors has some guidelines to help you use your gear safely but you are ultimately responsible for the safe handling and use of your gear. By purchasing and using gear from ZOOKoutdoors.com, you are committing to using your gear safely, only for its intended use, and only as instructed. Furthermore, ZOOK LLC will not be held liable for damages, or injuries or death, resulting from the use, or misuse, of the gear you purchase. 

THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, BY OPERATIONS OF LAW OR OTHERWISE, OF THE GOODS OR SERVICES FURNISHED BY ZOOK.  ZOOK SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE.  ZOOK SHALL HAVE NO OTHER LIABILITY TO CUSTOMER IN CONNECTION WITH THE GOODS PURCHASED, INCLUDING ANY LIABILITY FOR ANY INJURY OR DAMAGES TO PERSONS AND PROPERTY.  ZOOK SHALL HAVE NO LIABILITY TO CUSTOMER FOR ANY PRODUCT LIABILITY CLAIM AND CUSTOMER SHALL INDEMNIFY AND HOLD ZOOK HARMLESS AS TO ANY PERSONAL INJURY CLAIM RELATING TO USE OF THE GOODS PROVIDED BY ZOOK.

SHIPPING POLICY

The ZOOK Outdoors shipping warehouse is located just outside of Grand Rapids, Michigan. If the product you order is in stock, we do our best to fulfill and ship your order the same business day you place it. Generally, we are able to get your order shipped the same business day if it is placed before 3 PM EST. If we receive your order after approximately 3 PM it will likely ship the next business day. Many of the products on ZOOKoutdoors.com are in stock and some are shipped directly from the manufacturer. Each individual product page has a shipping section that outlines shipping details for that particular item. 

We want you to have flexibility with shipping options. At checkout, you are able to choose the transit time that best meets your needs. We have partnered with FedEx for volume discounts and we pass that savings on to you. Express shipping options are also available at checkout. All shipments must ship to a physical street address. No PO boxes please.

Very large items and orders over 150 pounds ship via freight carrier. We are able to get some of the best rates in the industry on freight and are pleased to share that with you. Contact us for a great quote on freight shipping.

RETURN POLICY

We do our very best to make sure you get the product you want at the best price possible. We believe in putting our customers first and that has proven to be the key to our long-term success. If you are less than satisfied with the product or service you received from ZOOKoutdoors.com, please contact us and we will do what it takes to make it right.

We will accept returns on incorrect items, defective items and most unused items. If it’s our mistake we’ll pay shipping both ways. If it’s your mistake, or you changed your mind, you pay shipping both ways. Your return may be subject to a 25% restocking fee.

WEBSITE ACCURACY

We do our best to ensure the information on our site is current, accurate and complete. However, despite our efforts, information on our site may occasionally be out-of-date, inaccurate or incomplete. All products, specifications, descriptions and prices of products are subject to change at any time without notice. 

We make all reasonable efforts to accurately display the attributes of our products, including the applicable sizes and colors. However, the actual colors you see will depend on the settings of your computer and we cannot guarantee that your computer will accurately display such colors. 

The inclusion of any products on our site at a particular time does not imply these products are available at any time. We reserve the right to discontinue products, and at times, products are on backorder. We will notify you of any delay in availability, or shipment, as soon as possible and work with you on the best solution to resolve in a fair manner.

INTELLECTUAL PROPERTY

We love our brand, and ask that you respect our intellectual property. All content (text, graphics, logos, images, icons, etc.) included on our website, emails and packaging, are property of ZOOK LLC and are protected by U.S and international copyright laws. Our logo, branding, product descriptions, original photography, or other intellectual property may not be used in connection with any other products or services that are not approved by ZOOK LLC. Using our intellectual property for commercial use or for profit without written consent is prohibited.